Please read and agree to these conditions prior to hiring any items from The Fancy Fox, by selecting the I agree button you are confirming that you agree to each condition noted below.
What happens if you damage the dress?
Accidents do happen. We understand this and we have included up to $50 of accidental damage insurance.
Your insurance covers all minor wear and tear such as missing buttons, very small repairable tears, small water stains, stuck zips etc.
We have a team of dry cleaners and seamstresses who will attempt to repair the item.
If the repair fee is over $50 – you are liable to pay the repair bill. We will provide proof of fee from the seamstress and invoice you according to that figure.
Your insurance doesn’t cover permanent and irreparable damage or If your dress gets lost, stolen.
This is an extremely rare circumstance but if the dress is not repairable, is lost or stolen, unfortunately, you will be charged the replacement value of the dress minus your hire fees already paid.
We will issue your invoice via email. Non-payments are handled by our partner Debt Collection agency.
- Iron or steam the dress under any circumstance.
- Do not alter the dress under any circumstance
- Do not wash the dress yourself or take it to a drycleaner – this is part of our service
Returning your dress
Please refer to the Return Instructions Card included with your delivery to return your item. Please be sure to follow these instructions exactly to avoid late fees.
If the scheduled dress return date falls on the weekend or on a public holiday, simply return it to your nearest Post Office the next business day once the Post Office is open.
It’s a very rare occurrence that a dress is returned late however if you do happen to miss your return date and send your dress back late, then we do charge late fees.
Late returns impact our business and our ability to provide a quality service to the next customer who has hired the same dress on a date following yours.
Every day you are late in returning a dress, you will be charged a fee of 10% of the Retail Value (RRP) for each day overdue.
If you have not returned the dress within 5 days after the agreed return date, We will consider the dress as a non-returned item and will charge your payment card the full RRP less any fee’s already paid.
If you lose your return postage satchel
Don’t Stress - You can purchase another express satchel (at your own expense) from Australia Post and address it to:
The Fancy Fox
PO Box 3825
Hermit Park QLD 4812
Please send us a copy of the tracking number so that we can track its journey back to us.